Digital transformation services

Secure digital transformation starts with identity customers can trust.

UNIFY helps organizations modernize digital channels with secure customer and citizen identity, practical pilots, governed delivery, and operating patterns that scale.

Explore transformation work Talk to UNIFY

Experience shape secure journeys for customers, citizens, partners, and staff

Platform use Microsoft Entra External ID and related identity patterns

Delivery move from proof of concept to managed operation

Secure digital identity

Digital transformation succeeds when access is simple, secure, and governed.

Digital programs often start with a channel, application, or customer experience target. They succeed when the identity layer makes that experience safe to use, easy to operate, and ready to scale.

UNIFY designs and delivers secure digital channel solutions for government and enterprise environments. The work can include strategy, customer and citizen identity, external identity platforms, integration, proof of concept trials, pilot delivery, and managed operation.

Customer and citizen identity Design sign-up, sign-in, profile, consent, recovery, and progressive assurance journeys that fit real users.

Secure channel access Apply identity, access, fraud resistance, privacy, and governance controls without making the service hard to use.

Scalable operating model Connect delivery to support, monitoring, lifecycle, incident response, and continuous improvement.

Microsoft Entra External ID

Microsoft Entra External ID supports modern customer- and citizen-facing identity.

Microsoft Entra External ID gives organizations a modern cloud identity capability for customer- and citizen-facing applications, with Azure AD B2C still relevant in some legacy environments.

UNIFY helps customers decide how to use the platform safely: what journeys to support, which identity providers to trust, where assurance is required, how applications integrate, and how the service will be governed after launch.

Flexible authentication Support social accounts, enterprise federation, local accounts, and standards-based application integration.

Protected experience Use policy, assurance, monitoring, and secure design to protect users and services at digital-channel scale.

Modernization path Plan coexistence or transition from legacy Azure AD B2C patterns where existing services still depend on them.

Delivery path

Transformation work needs a path from idea to operation.

UNIFY uses practical delivery methods to prove value before large commitments are made. Proofs of concept and pilots can validate the journey, technology, integration pattern, operating model, and user experience before wider rollout.

We implement and support the solutions we recommend, including operating components through managed services where that is the right model for the customer.

Shape the roadmap Define the transformation objective, identity strategy, platform direction, delivery sequence, and governance needs.

Prove the pattern Run proof of concept and pilot work to validate user journeys, integrations, controls, and operational assumptions.

Deliver and operate Implement the solution, transition it into support, and improve it as service demand and risk change.

Common transformation problems

UNIFY helps when digital services need trust built in from the start.

Fragmented user journeys Multiple channels, inconsistent sign-in patterns, duplicated profiles, and recovery journeys that frustrate users.

Legacy identity dependencies Existing applications, directories, identity stores, and custom policies that cannot all move at once.

Security and privacy pressure Need for stronger assurance, fraud resistance, consent, logging, and evidence without undermining adoption.

Operational readiness Support, monitoring, incident handling, lifecycle management, and governance work that must be ready before scale.

Related transformation services

Access

Access Management

UNIFY helps organisations make access simple for users, controlled for operators, and provable for the teams accountable for risk.

Microsoft Entra Verified ID

Implement Microsoft Entra Verified ID with UNIFY to issue credentials, protect privacy, and simplify secure access for workforce and citizen services.